Shipping Policy

Last updated: October 1, 2026

Thank you for ordering from PizzaLab Albany. This Shipping Policy explains how pickup and local delivery orders are handled through our website.

1. Business Information

PizzaLab Albany
1112 Madison Ave
Albany, NY 12208
Phone: (518) 512-3612
Email: hello@pizzalabalbany.net

2. Local Food Delivery

PizzaLab Albany does not ship food by mail or courier. We only offer local food delivery and pickup for freshly prepared restaurant orders.

Delivery availability depends on your location, order details, business hours, staff availability, weather, traffic, and other operational factors.

3. Delivery Area

Delivery is available only within our approved local delivery area. PizzaLab Albany may restrict delivery based on distance from our restaurant.

If your address is outside our delivery area, you may be asked to choose pickup instead.

4. Delivery Time

Estimated delivery times are provided during the ordering process. Delivery times are estimates only and may vary due to order volume, weather, traffic, staffing, or other restaurant conditions.

We do our best to prepare and deliver orders as quickly as possible.

5. Pickup Orders

Pickup orders can be collected from:

PizzaLab Albany
1112 Madison Ave
Albany, NY 12208

Please arrive at the estimated pickup time. Pickup times may vary depending on kitchen preparation time and order volume.

6. Customer Information

Customers are responsible for providing accurate information, including:

Name
Phone number
Email address
Delivery address
Apartment/unit number, if applicable
Special delivery instructions

PizzaLab Albany is not responsible for delays, failed deliveries, or missed orders caused by incorrect or incomplete customer information.

7. Delivery Fees

Delivery fees, taxes, tips, and other applicable charges will be shown at checkout before you place your order.

Delivery fees may vary depending on the order, location, promotion, or delivery settings.

8. Failed Delivery Attempts

If we are unable to complete a delivery because the address is incorrect, the customer cannot be reached, or no one is available to receive the order, the order may not be eligible for a refund.

Please keep your phone available after placing a delivery order.

9. Order Issues

If there is a problem with your pickup or delivery order, please contact us as soon as possible:

Phone: (518) 512-3612
Email: hello@pizzalabalbany.net

Please provide your order number, name, phone number, and details about the issue.

10. Policy Updates

PizzaLab Albany may update this Shipping Policy from time to time. Any updates will be posted on this page with a new “Last updated” date.