Refund and Returns Policy

Last updated: October 1, 2026

Thank you for ordering from PizzaLab Albany. We prepare all food fresh for each order. This Refund and Returns Policy explains how we handle order issues, cancellations, refunds, replacements, and returns.

1. Business Information

PizzaLab Albany
1112 Madison Ave
Albany, NY 12208
Phone: (518) 512-3612
Email: hello@pizzalabalbany.net

2. Fresh Food Orders

Because our products are freshly prepared food items, we generally do not accept returns once an order has been prepared, picked up, delivered, or consumed.

However, if there is a problem with your order, please contact us as soon as possible so we can review the issue and help where appropriate.

3. Order Problems

Please contact us immediately if:

You received the wrong item
Your order is missing an item
Your food arrived damaged or in poor condition
There was a clear preparation mistake
You were charged incorrectly
You experienced another issue with your order

To help us resolve the issue quickly, please provide your order number, name, phone number, and a clear description of the problem. Photos may be requested when needed.

4. Refunds, Replacements and Credits

Depending on the situation, PizzaLab Albany may offer one of the following:

A replacement item
A partial refund
A full refund
Store credit
Another reasonable solution

Refunds, replacements, or credits are handled at our discretion based on the order issue and the details provided.

5. Cancellations

Orders are prepared fresh and may begin shortly after being placed.

If you need to cancel an order, please call us immediately at:

(518) 512-3612

Once food preparation has started, the order may not be eligible for cancellation or refund.

6. Pickup Orders

Customers are responsible for picking up orders from:

PizzaLab Albany
1112 Madison Ave
Albany, NY 12208

If a pickup order is not collected, it may not be eligible for a refund once the food has been prepared.

7. Delivery Orders

Customers are responsible for providing a complete and accurate delivery address, phone number, and delivery instructions.

Refunds may not be provided for delivery issues caused by incorrect address information, unreachable phone numbers, unavailable customers, or failure to receive the order at the delivery location.

8. Late Orders

Pickup and delivery times are estimates. Delays may happen due to high order volume, weather, traffic, staffing, or other operational reasons.

A delay alone does not automatically qualify an order for a refund, but you may contact us if there is a serious issue with your order.

9. Allergies and Special Instructions

Please contact us before placing your order if you have allergies or dietary restrictions.

We try to follow special instructions when possible, but we cannot guarantee that all requests can be fulfilled or that food will be completely free from allergen cross-contact.

10. How to Request Help

For any order issue, please contact us as soon as possible:

Phone: (518) 512-3612
Email: hello@pizzalabalbany.net

Please include your order number, name, phone number, and details about the issue.

11. Policy Updates

PizzaLab Albany may update this Refund and Returns Policy from time to time. Any updates will be posted on this page with a new “Last updated” date.