Terms and Conditions
Last updated: October 1, 2026
Welcome to PizzaLab Albany. These Terms and Conditions explain the rules for using our website, viewing our menu, placing online orders, and using our pickup or delivery services.
By using this website or placing an order, you agree to these Terms and Conditions.
1. Business Information
PizzaLab Albany
1112 Madison Ave
Albany, NY 12208
Phone: (518) 512-3612
Email: hello@pizzalabalbany.net
2. Website Use
You may use this website to view our menu, place orders, contact us, and access information about PizzaLab Albany.
You agree not to misuse the website, attempt unauthorized access, interfere with website operation, submit false information, or use the website for unlawful purposes.
3. Online Orders
When you place an order through our website, you are responsible for providing accurate information, including your name, phone number, email address, pickup or delivery details, and order instructions.
Order acceptance is subject to restaurant availability, menu availability, business hours, payment approval, and delivery area restrictions.
We reserve the right to refuse or cancel an order if there is an error, suspected fraud, unavailable menu item, incorrect pricing, or an issue with delivery availability.
4. Pickup Orders
Pickup orders must be collected from:
PizzaLab Albany
1112 Madison Ave
Albany, NY 12208
Please arrive at the estimated pickup time. Pickup times are estimates and may vary depending on order volume and kitchen preparation time.
5. Delivery Orders
Delivery is available only within our approved delivery area. PizzaLab Albany may restrict delivery based on distance, location, order size, weather, traffic, staff availability, or other operational reasons.
If your address is outside our delivery area, you may be asked to choose pickup instead.
Customers are responsible for providing a complete and accurate delivery address, phone number, and any required delivery instructions.
6. Menu, Pricing and Availability
Menu items, prices, offers, ingredients, and availability may change without notice.
We do our best to keep menu information accurate, but errors may occur. If there is a pricing or menu error, we may contact you to confirm, update, or cancel the order.
Special offers, discounts, and deals may be limited to specific dates, times, items, order types, or online orders only.
7. Payments
Payments may be processed through secure third-party payment providers. By placing an order, you agree to pay the full amount shown at checkout, including item prices, taxes, delivery fees, tips, and any applicable charges.
PizzaLab Albany does not store full credit card or debit card information on this website.
8. Cancellations and Refunds
Orders are prepared fresh. Once food preparation has started, the order may not be eligible for cancellation or refund.
If there is a problem with your order, please contact us as soon as possible at:
Phone: (518) 512-3612
Email: hello@pizzalabalbany.net
Refunds, replacements, or credits may be provided at our discretion depending on the situation.
9. Food Allergies and Dietary Information
Some menu items may contain or come into contact with common allergens, including but not limited to dairy, wheat, eggs, soy, nuts, fish, shellfish, and other ingredients.
If you have a food allergy or dietary restriction, please contact us before placing your order. We will try to help, but we cannot guarantee that any item is completely free from allergens or cross-contact.
10. Order Accuracy
Please review your order carefully before submitting it. This includes menu items, quantities, toppings, special instructions, pickup or delivery option, address, and contact details.
PizzaLab Albany is not responsible for issues caused by incorrect information submitted by the customer.
11. Website Content
All website content, including text, images, logo, design, menu layout, graphics, and other materials, belongs to PizzaLab Albany or its content providers unless otherwise stated.
You may not copy, reproduce, distribute, or use website content for commercial purposes without permission.
12. Third-Party Services
Our website may use third-party services for payments, analytics, ordering, maps, hosting, or other website functions. These third-party services may have their own terms and privacy policies.
PizzaLab Albany is not responsible for third-party website content, service interruptions, payment provider issues, or external links.
13. Limitation of Liability
We try to keep our website accurate, secure, and available. However, we do not guarantee that the website will always be error-free, uninterrupted, or fully up to date.
PizzaLab Albany is not responsible for indirect, incidental, or consequential damages resulting from website use, order delays, service interruptions, incorrect customer information, or third-party service issues.
14. Changes to These Terms
We may update these Terms and Conditions at any time. Updated terms will be posted on this page with a new “Last updated” date.
Continued use of the website after changes means you accept the updated Terms and Conditions.
15. Contact Us
For questions about these Terms and Conditions, please contact us:
PizzaLab Albany
1112 Madison Ave
Albany, NY 12208
Phone: (518) 512-3612
Email: hello@pizzalabalbany.net